Policies

Returns

Printed Orders: We are not able to accept returns for custom printed orders. Electronic proofs are provided with each order for review and final approval before printing. By approving your order you are agreeing the proof is ready to print. Once the proof is approved, and the order has been printed, the client is responsible for any additional charges for reproduction. BR Designs will not print your order until we receive a final approval by e-mail.

When reviewing your proof, due to monitor sizing, we suggest printing the pdf and/or viewing your proof at 100% to view an accurate design size and typesetting. Please note, all computer monitors vary in color ranges. We are not responsible for color variances on your monitor.

Cancellations

Printed Orders: If proofs are involved with your order a 15% cancellation fee is retained. Orders cannot be canceled if the order is approved and printed. Once you approve your proof, your order is sent directly to our printing department. Changes and cancellations cannot be made once your order is approved.

Problems with your order

If there is any type of error with your order, accept our sincere apology and be assured that we will remedy the error as quickly as possible. Please contact BR Designs within 3 business days after receiving your order, so we may correct the error. Orders that need to be reprinted will be given first priority attention and will not result in additional cost to the customer. We reserve the right to have products with errors shipped back to us at our cost. If the mistake is a customer error (wrong name, wrong design) special considerations are made and we offer a discount on the printing and paper charges plus our standard shipping costs.